Exchanges and Store Credit 2024

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//EXCHANGES
After checkout, you will receive an email confirmation.  Kindly include that info in your package so we know who the shoes belong to.

As stated in our shop policies, shipping is non-refundable and sale items are FINAL SALE.  But we do ship exchanges for free and always place exchanges ahead of the current wait list.  While we start your shoes first, please do review our current shoemaking time.

Return your shoes to the following address, please make sure shipment is trackable and insured, no signature required:

USA:
Sevilla Smith Shoes c/o
Chad Dravk/Sevilla Smith
2011 Amber St. #2
Philadelphia, PA 19125

 ***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLD
Returns accepted in Spain only from EU countries.  All others must ship to the US, contact us for any details. ***

 
//REFUNDS

For Refunds Requests, please go .

 

//ADJUSTMENTS AND REQUESTS

For Adjustments or Special Requests, please go .